Terms of Service

Acceptance

By creating an account or using icooa you agree to these Terms. If you do not agree, please do not use the app.

Eligibility and accounts

You must be at least 18 to use icooa. You are responsible for keeping your account secure and for the accuracy of the information you provide. One person may hold both a personal (consumer) profile and a business profile.

icooa is a discovery platform

icooa helps people find local businesses and professionals. We are not a party to, and are not responsible for, any agreement, work, payment or dispute between a client and a business. We do not employ, endorse or guarantee any business or the quality of their work.

Staying safe

Always do your own checks before engaging a business: confirm any required licences or insurance, read reviews, and prefer Verified Businesses. Never transfer money to someone you are not sure about, and be cautious of anyone who pressures you to pay off-platform or in advance. A verification badge is a signal of trust, not a guarantee.

Business profiles and verification

If you list a business you must provide accurate details and hold any licences, registrations and insurance your work requires. Business verification relies on the ABN and details you supply, checked against the Australian Business Register. Verification confirms an ABN exists and matches — it is not an endorsement.

Pricing, founding members and payments

Free while we build the map. Business profiles on icooa are currently free: your profile, your page at icooa.app/yourname, messaging customers, quoting and invoicing. No card is needed, there is no charge per enquiry and no commission on your work.

Founding members. The first 100 businesses to publish a business profile on icooa are our founding members. Founding members will never be charged a subscription fee for their business profile, for life, and get icooa Pro free for life. Founding membership belongs to that business, can't be sold or transferred, and continues while the business keeps a profile on icooa and follows these Terms. Which businesses are among the first 100 is decided by when each profile was first published, according to our records.

Future pricing. We plan to introduce a business subscription once around 1,000 businesses are on the map; today we expect it to be $14.99 a month, but that figure may change. Before anything is charged we will tell you in the app and by email, well in advance, with the price and the date it starts, and you can choose not to continue. None of this applies to founding members. When subscriptions start they will be billed through the app store (Apple or Google) or our payment provider and renew automatically unless cancelled; your account and data are kept if you stop paying, and can be reactivated at any time.

Payments between clients and businesses. Where icooa facilitates payments between clients and businesses, those payments are processed by our third-party payment provider and are subject to their terms; icooa is not the merchant of record for the underlying services.

Your content and conduct

You keep ownership of the content you post, and you grant us a licence to display it in the app and on your public icooa page so the service can work. You must not post content that is unlawful, misleading, abusive or infringing, and you must not misuse the app, other users, or the verification system. Reviews must reflect genuine experiences.

Disclaimers and liability

icooa is provided “as is”. To the extent permitted by law, we exclude liability for loss arising from your use of the app or any dealings with other users. Nothing in these Terms limits rights you have under the Australian Consumer Law that cannot be excluded.

Suspension and termination

You may stop using icooa and delete your account at any time. We may suspend or remove accounts that breach these Terms or misuse the service.

Governing law

These Terms are governed by the laws of Queensland, Australia.

Contact us

Questions about these Terms? Contact us at hello@icooa.app.